My team behind the scenes is as important to me, and the Lofty Salon customer experience as the team of professional stylists who work in the salon everyday. My children, their spouses, my grandson and even the pets are part of my informal consulting panel sharing their honest insights, opinions, ideas and feelings as only a family can. Recently my daughter became our Social Media Manager.

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I do work with a professional marketing firm too, but I've learned the most from listening to my many clients. They are at the heart of all that I do, and they inspire me everyday.  

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Mona Harb, Founder